Tips for Tenants
We want to make sure that you have a great experience with Apple Property and hope the following information will be helpful.
OFFICE HOURS FOR ENQUIRIES & ADVICE
Monday – Friday 8:30am – 5.00pm
Saturday 9:00am – 1.00pm
VIEWING AVAILABLE PROPERTIES
Please telephone or call into our office to arrange inspections.
APPLYING FOR A PROPERTY
You will need to complete a Tenancy Application which includes, but is not limited to, personal information, employment detail, tenancy history and referees. Your application should also include a copy of your photo ID, rent receipts and any other supporting documentation. We endeavour to process applications within 48 hours of being received complete.
ONCE YOUR APPLICATION IS APPROVED
Once notified of your application being approved, you should immediately arrange for one weeks rent to be paid as a deposit and finalise an appointment to complete the Residential Tenancy Agreement and related documentation.
At your appointment to complete the Residential Tenancy Agreement, you must pay the following by bank cheque or money order:
Pay: An amount equivalent to 4 weeks rent bond plus two weeks rent less any deposit previously paid.
Once all necessary paperwork is signed and all monies paid, you’ll be issued with the keys to your new home.
Rent under your Residential Tenancy Agreement is payable fortnightly in advance. If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager. Our office does not accept spilt payments, for tenancies with more then one tenancy, you must combine you payments before depositing funds into the rental trust account. Rent can be paid by direct deposit into our trust account, in office with a bank cheque or money order or with EFTPOS or Credit Card (some card fees may apply).
Your rental bond will be lodged with the NSW Department of Fair Trading. The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible to the same condition as when your tenancy commenced and there are no monies owing.
The bond is not intended to be used for the last months rent, when vacating you must continue to pay rent until your vacate date.
During the course of your tenancy, the premises will be inspected periodically by Apple Property Management. These inspection are detailed but do not take up a great deal of time, a check list will be sent to you prior to the inspection time, we ask that tenants take the time to fill out these forms and list any repair issues that they have noted while living at the property. All repair issues are passed onto the owners for approval.
A duplicate key to all properties is retained by Apple Property Management for emergency access. Under special circumstances, and on producing identification, these keys may be borrowed during office hours, but must be returned within the hour. No service is available out of office hours or on public holidays.
It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.
Locks may only be changed, after first obtaining permission from Apple Property Management, and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your interest to ensure that we have access.
We strongly urge you to insure your personal possessions against any loss, damage or theft.
ELECTRICITY, GAS & TELEPHONE
It is each tenant’s responsibility to have the appropriate account placed in his or her name(s) and then to arrange to have a meter reading, prior to vacating the premises.
The following are contact numbers for the relevant authorities:
Energy Australia 131535